top of page

Terms and Conditions of Sale

These Terms and Conditions of Sale (TCS) govern the contractual relationship between Twice, operator of the website www.twice.store, and any individual or legal entity making a purchase via the website (hereinafter referred to as "the Client").

​

1. Purpose

These TCS are intended to define the rights and obligations of the parties within the framework of the online sale of refurbished smartphones offered on the website www.twice.store.

​

2. Products

  • The products offered are refurbished smartphones, carefully inspected, tested, and refurbished to ensure proper functionality.

  • Each product comes with a description specifying its cosmetic condition, features, and included accessories.

  • Product images are for illustrative purposes only and may slightly differ from the product received.

​

3. Prices

  • All prices are displayed in euros (€) and include applicable taxes (VAT).

  • Shipping fees, if applicable, are added during checkout and indicated before finalizing the payment.

  • Prices may change, but confirmed orders are invoiced at the rates in effect at the time of confirmation.

​

4. Orders

  • Validating an order implies full and unconditional acceptance of these TCS.

  • After payment, the Client receives a confirmation email containing the order details.

  • If a product is unavailable, the Seller will contact the Client to offer an equivalent product or a full refund.

​

5. Payment

  • Payment is secure and can be made using the methods available on the website.

  • The Seller guarantees transaction security by using technologies compliant with current standards.

​

6. Delivery

  • Products are delivered within mainland France and certain European Union countries.

  • Delivery times are specified when placing the order. They depend on the carrier and may vary during peak periods.

  • The Seller cannot be held responsible for delays attributable to the carrier.

​

7. Warranty

  • All our products are covered by a 24-month warranty against manufacturing defects or breakdowns not related to misuse.

  • In the event of a defective product, the Client must contact customer service via the online form, providing a description and supporting evidence (photos, videos).

​

8. Right of withdrawal

  • The Client has a period of 14 days from receipt to exercise their right of withdrawal.

  • Products must be returned in their original condition, complete and undamaged. Return shipping costs are the responsibility of the Client, except in the case of a proven defect.

  • Refunds are processed within 14 days after receipt of the returned product.

​

9. Liability

  • The Seller cannot be held liable for indirect damages resulting from the use of the products.

  • The Seller's liability is limited to the total amount of the order.

​

10. Personal Data

  • The information collected is used solely for order management, in accordance with our Privacy Policy.

  • In compliance with the GDPR, the Client may exercise their rights of access, rectification, and deletion by contacting our customer service team.

​

11. Disputes and Mediation

  • In the event of a dispute, the Client may contact customer service to seek an amicable solution.

  • Failing that, they may refer the matter to an approved mediator or bring the case before the competent courts of Paris (where the company's headquarters are located).

  • These TCS are subject to French law.

​

12. Changes to the TCS

  • Twice reserves the right to modify these TCS at any time. The new terms will be published on the website and will apply immediately.

bottom of page